Job Description

We are proud to be working with an award-winning IT services organisation based in Cambridgeshire. they are focused on working with small and medium sized organisations offering next generation IT services. They support many on-premise environments but are focused on cloud technologies and work on Microsoft and Google cloud solutions.

We are looking for a 1st line support engineer to work out of Huntingdon office on their busy service desk. This is a full-time position with excellent progression opportunities & the potential to learn lots of new IT skills.

They are a driven team who love what they do, with a work hard, play hard mentality. They are looking for individuals that are passionate about their chosen career.

The company provides 7:00am to 7:00pm service as standard with early and late shift split between the teams.

Essential Duties and Responsibilities:

• Answer support queries via phone and email
• Logging of customer requests and incidents
• Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call
• Provide applications and infrastructure support to our growing client base
• Manage third party vendors and suppliers
• Setting up new users’ accounts and profiles and dealing with password issues
• Resolve incidents with printers, scanners and upgrade different types of software and hardware
• Working with senior engineers and consultants on escalated tickets
• Logging and escalating calls with third parties where required, ensuring communication back to the customer
• Managing on-premise as well as Microsoft 365 and Azure hosted solutions

Skills & Experience Required:

• Exceptional customer service and confident communication skills
• Enthusiasm and willingness to learn
• Experience using Microsoft Server and Desktop operating systems
• Basic network troubleshooting
• Excellent teamwork skills
• Knowledge of Microsoft products including MS Office
• Basic understanding of PC, laptop and tablet set-up and configuration.
• A+ Certification or higher preferred but experience essential

The benefits offered to you include:

• Competitive salary
• Professional and personal development plan
• 25 days annual leave plus public holidays
• Contributory pension scheme
• Health cash plans giving you cash back on essential health care such as dental and eye care as well as access to valuable health and well-being services
• Regular company funded team socials