1st Line Support Engineer

Salary: £20,000 - £25,000

Full time
Posted 3 years ago

Job Description

We are proud to be working with an award-winning IT services organisation based in Cambridgeshire. they are focused on working with small and medium sized organisations offering next generation IT services. They support many on-premise environments but are focused on cloud technologies and work on Microsoft and Google cloud solutions.

We are looking for a 1st line support engineer to work out of Huntingdon office on their busy service desk. This is a full-time position with excellent progression opportunities & the potential to learn lots of new IT skills.

They are a driven team who love what they do, with a work hard, play hard mentality. They are looking for individuals that are passionate about their chosen career.

The company provides 7:00am to 7:00pm service as standard with early and late shift split between the teams.


Essential Duties and Responsibilities:

  • Answer support queries via phone and email
  • Logging of customer requests and incidents
  • Diagnosing and rectifying technical problems and queries following first line fix criteria and where possible resolving at first call
  • Provide applications and infrastructure support to our growing client base
  • Manage third party vendors and suppliers
  • Setting up new users’ accounts and profiles and dealing with password issues
  • Resolve incidents with printers, scanners and upgrade different types of software and hardware
  • Working with senior engineers and consultants on escalated tickets
  • Logging and escalating calls with third parties where required, ensuring communication back to the customer
  • Managing on-premise as well as Microsoft 365 and Azure hosted solutions


Skills & Experience Required:

  • Exceptional customer service and confident communication skills
  • Enthusiasm and willingness to learn
  • Experience using Microsoft Server and Desktop operating systems
  • Basic network troubleshooting
  • Excellent teamwork skills
  • Knowledge of Microsoft products including MS Office
  • Basic understanding of PC, laptop and tablet set-up and configuration.
  • A+ Certification or higher preferred but experience essential

The benefits offered to you include:

  • Competitive salary
  • Professional and personal development plan
  • 25 days annual leave plus public holidays
  • Contributory pension scheme
  • Health cash plans giving you cash back on essential health care such as dental and eye care as well as access to valuable health and well-being services
  • Regular company funded team socials

Job Features

Job CategoryInformation technology

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