Stratton Recruitment are proud to be working with a prestigious development within London’s premiere destination for living. Our client is looking for an enthusiastic and professional Amenities Concierge to join their team, bringing with them a wealth of experience, meticulous presentation and first class customer service skills.

KEY RESPONSBILITIES:

The Amenities Concierge team will provide a high standard of service to our client’s residents and their guests within the amenity spaces at South Quay Plaza (SQP).

Amenities and services include:

• Residents bar, lounge, and terrace
• Meeting room
• Screening room
• BBQ area
• Private dining
• Regular residents events

 Duties will include:

• Serving residents, guests, and visitors drinks
• Assisting / demonstrating to them how to use the self-service drinks machines
• Clearing and cleaning tables / areas
• Monitoring and maintaining the high SQP standards
• Opening and closing venues / amenities
• Bookings management 
• Maintaining high standards of health, safety, and food hygiene
• Hosting and providing service at resident events
• Using our IT systems
• Assisting residents in using equipment as required – for example within the screening room

Financial responsibilities including:

• Processing payments
• Stock management and administration
• Working with your line manager to ensure we remain conscious of budgets
• Reconciling payments

PERSON SPECIFICATION: 

Our client is responsive, dynamic and take pride in what they do, they are meticulous in their approach, so that customers experience great service. Our client is committed to:

Company Values

You should always display our client’s key values: 

• Meticulous– preparation, process, detail, diligent, methodical, specific
• Dedicated – commitment, belief, passion, self-discipline, enthusiasm
• Smart – innovative, resourceful, original, creative, effective
• Supportive – collaborative, honest, communicative, flexible, team-player

Customer Service

Act as an ambassador of our client’s brand, recognising the importance of exceling at customer service both externally and internally. 

• Always interact in an enthused and empathetic manner 
• Answer the phone politely, identifying yourself and the client’s brand. 
• Answer emails and any other medium of correspondence politely, identifying yourself and the client’s brand.
• Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider team as appropriate.
• Be empathetic in relation to our customers’ requests, queries, or concerns.
• Request further inhouse training or learning if you deem it is required. For line management roles you must seek to embed the same into your team.

Health and Safety 

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by our business activities and to providing a safe environment for all those attending our premises. 

Every employee plays a part in ensuring this is achieved, remaining mindful that you will take care in everything you do: 

• All employees should use our client’s smart technology to record and manage their safety routines, learn from trends and seek to improve together.
• All employees should be dedicated to keeping their sites, residents, visitors, team and workplaces safe.
• All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring, auditing, reviewing, recording and learning.
• All employees should support each other to ensure we take care of our physical and mental wellbeing. 

In particular we are committed to maintaining safe and healthy working conditions through control of the health and safety risks arising from our work activities taking steps to prevent accidents and cases of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek clarity if they so require it.

Financial Management

In the context of this role, you will be required to support the wider team with the ongoing financial management of the development. Remaining conscious of development budgets, asking for information as needed.