Business Support Manager

£28K - £30K

Full time
Borehamwood
Posted 2 months ago

We are seeking an ambitious individual to work with a leading property management business that currently maintains a striving office environment and, a fun and hard-working company culture looking for their next step up.

Due to continued growth, and exceeding business targets, an opportunity for a Business Support Manager has become available.

KEY RESPONSIBILITIES:

You will have principal responsibility for the day-to-day customer service routines associated with the developments our client manages. The highest quality of service must be provided to clients with the requirements of any management contract, lease/s, service level of agreement or otherwise.

You will also be a key pivot to help with the training of new support team members, ensuring they understand the job at hand. Proactively improving standards within the team and for the business, taking the lead on developing yourself and processes to enable the quality and consistency of customer responses.

  • Risk Management: Supporting the developments risk management routine.
  • Support Tickets / Customer Queries: Manage, allocate and respond.
  • Dealing with financial queries from customers and / or contractor.
  • Reading reviewing and completing legal documentation.
  • Liaising with key stakeholders such as the client, outgoing agents, the new business team, client relationship team and employees generally.
  • Ensuring customers are promptly responded to in an informative, empathetic and diligent manner.
  • Helping to enhance the customer experience via the completion of customer query-related tasks and management of customer correspondence.
  • Updating databases and tracking systems accordingly to ensure an accurate audit trail is in place.
  • Issuing of written communications via email or post. 

REQUIREMENTS:

  • Customer Service/ Admin experience or similar background.
  • Property experience is advantageous, not essential.

BENEFITS:

  • 25 days Holiday
  • 9AM-5:30PM
  • Health Cashback Plan for dental and eye care etc,
  • Cycle to Work
  • Retail discounts
  • Wellbeing Cashback plan
  • Death in Service Insurance
  • Regular company events

Job Features

Job CategoryOffice Support

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