We are excited to be searching for an Operations Assistant who will report to our clients Head of Service Delivery and will support a diverse range of outcomes within the project management office. This will include highly accurate resource and budgetary allocation, therefore attention to detail and a focus on quality are essential.

As part of this role, you will be expected to:

• Support the Operations Team to plan and oversee the successful delivery of our projects
• Produce cyclical reporting and meeting packs for a range of recipients
• Schedule meetings and site surveys, liaising directly with our internal team, customers, and external contractors.
• Provide training as required to the wider team on our delivery systems and processes
• Provide customer service support to our customers as needed to ‘wow’ them
• Make recommendations on how we can continually improve our processes and systems
• Provide as required administrative assistance to the wider Operations Team
• Update internal systems & process training documentation as required
• Work with the Operations Team to update and administer our operational delivery systems

The Candidate Attributes

• Have excellent written and communication skills
• Highly organised and proactive in your approach to work
• A high level of numeracy
• Ability to maintain a high level of accuracy in preparing and entering information
• Excellent time management and the ability to work to tight deadlines
• Must be able to work in a collaborative team environment, which includes discussions around creative reviews, giving and receiving constructive feedback to and from fellow team members and clients
• A high level of integrity, discretion, professionalism and diplomacy
• Can work independently, use initiative and anticipate needs
• Solution focused

​Experience & Qualifications

Required

• Microsoft Office Word, Excel, PowerPoint, and Outlook
• Customer Service experience

Desirable

• Project Planning/Administration
• Diary Management
• Report preparation

Skills you will gain

• Project planning and organisation (in-line with the principals of Prince2)
• Negotiation, communication & collaboration skills
• Analytical and data/information interpretation skills
• Development of Excel knowledge and application
• System and data management/administration (with a focus on Zoho Projects and internally developed systems)
• Financial budgeting
• Presentation skills
• Understanding of services and topics related to delivering carbon and energy management projects and the wider climate change/sustainability agenda (supporting our mission to get 1 in 100 people to go Net Zero)

Career path

The career path is an indication of the incremental steps which can be achieved within our client subject to a role being available and the required skills being achieved.

• Lead
• Head of