Operations Assistant

£22,000 - £26,000

Full time
Posted 2 years ago

We are excited to be searching for an Operations Assistant who will report to our clients Head of Service Delivery and will support a diverse range of outcomes within the project management office. This will include highly accurate resource and budgetary allocation, therefore attention to detail and a focus on quality are essential.

As part of this role, you will be expected to:

  • Support the Operations Team to plan and oversee the successful delivery of our projects
  • Produce cyclical reporting and meeting packs for a range of recipients
  • Schedule meetings and site surveys, liaising directly with our internal team, customers, and external contractors.
  • Provide training as required to the wider team on our delivery systems and processes
  • Provide customer service support to our customers as needed to ‘wow’ them
  • Make recommendations on how we can continually improve our processes and systems
  • Provide as required administrative assistance to the wider Operations Team
  • Update internal systems & process training documentation as required
  • Work with the Operations Team to update and administer our operational delivery systems

The Candidate Attributes

  • Have excellent written and communication skills
  • Highly organised and proactive in your approach to work
  • A high level of numeracy
  • Ability to maintain a high level of accuracy in preparing and entering information
  • Excellent time management and the ability to work to tight deadlines
  • Must be able to work in a collaborative team environment, which includes discussions around creative reviews, giving and receiving constructive feedback to and from fellow team members and clients
  • A high level of integrity, discretion, professionalism and diplomacy
  • Can work independently, use initiative and anticipate needs
  • Solution focused

Experience & Qualifications


  • Microsoft Office Word, Excel, PowerPoint, and Outlook
  • Customer Service experience


  • Project Planning/Administration
  • Diary Management
  • Report preparation

Skills you will gain

  • Project planning and organisation (in-line with the principals of Prince2)
  • Negotiation, communication & collaboration skills
  • Analytical and data/information interpretation skills
  • Development of Excel knowledge and application
  • System and data management/administration (with a focus on Zoho Projects and internally developed systems)
  • Financial budgeting
  • Presentation skills
  • Understanding of services and topics related to delivering carbon and energy management projects and the wider climate change/sustainability agenda (supporting our mission to get 1 in 100 people to go Net Zero)

Career path

The career path is an indication of the incremental steps which can be achieved within our client subject to a role being available and the required skills being achieved.

  • Lead
  • Head of

Job Features

Job CategoryOffice Support

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