Our client is a Global Telecommunications business with over 17 years’ worth of experience. They are trusted by millions daily to provide a secure and reliable voice to power their business communications.

Due to rapid growth, they are looking for a Service Delivery Administrator. This role offers a Hybrid opportunity, with the ability to travel to their London office when necessary.

The Role:

Responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities.

• Good written and verbal communication skills    
• Administrative point of contact for customer orders, cancellations and porting
• Ensure that provisioning tasks are escalated correctly within the agreed SLAs
• Liaise with suppliers/vendors to ensure services are delivered on time to our customers
• Liaise with customers and Acct Managers to ensure that we have the correct and complete information from them to fulfil their requests
• Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
• Provide clear and prompt communication with clients at all times
• To assist the SDM with the production of weekly and monthly reporting
• To assist the SDM and Admin team on an ad hoc basis as required
• Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
• Report on active deliveries, flagging issues with missed delivery dates or technical challenges.
• Review documents and making sure they have been filled in correctly
• Keep your tickets (in provisioning and service desk) up to date with the most current status and due dates as well and help monitor service desk queues
• 50% of the time should be spent supporting US orders and cover of shifts as and when required (this requires working a shift of 11:30am – 20:00 as and when cover is needed for the US team)

Skills & Requirements

• Good written and verbal communication skills
• Attention to detail is essential
• Previously worked in Telecommunications or IT
• Experience managing conflicting priorities and multiple parallel projects preferable
• Previous Admin experience in a Telecommunications or similar Service Delivery environment desirable
• Strong organisational skills and time management
• Educated to a min of A Level standard
• Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word
• Experience with ServiceNow or another service desk preferable but not essential

• You can maintain high levels of professional behaviour even whilst working under pressure.
• You are an excellent communicator, both written and verbal.
• You can work to tight timescales under pressure, either alone or as a member of a larger team.
• You are a responsible individual with a desire to take ownership of a problem and see it through to resolution.
• You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success.