Service Delivery Administrator (Data Specialist)

£25K - £35k

Full time
Posted 12 months ago

Our client is a Global Telecommunications business with over 17 years’ worth of experience. They are trusted by millions daily to provide a secure and reliable voice to power their business communications.

Due to rapid growth, they are looking for a Service Delivery Administrator. This role offers a Hybrid opportunity, with the ability to travel to their London office when necessary.

The responsibilities of this role include:

·        Administrative point of contact for customer orders (new numbers, porting/PSTN replacement, MPLS Circuit orders), cancellations and new enquiries
·        50% of the time should be spent supporting MPLS circuit orders. These responsibilities include; ordering, cancelling and following up of layer 2 customer connections until installed then handing over to engineers for provisioning/configuration. Coordinating the provisioning of services with engineers.
·        Provide clear and prompt communication with clients at all times
·        Ensure that provisioning tasks are submitted and worked on correctly within the agreed SLAs
·        Owner of the MPLS circuit reporting and all activities related to the administration of layer 2 connections
·        Liaise with suppliers/vendors to ensure services are delivered on time to our customers. This includes requesting quotes, capturing relevant details and updating/writing documentation related to MPLS circuits
·        Liaise with customers and Acct Managers to ensure that we have the correct and complete information from them to fulfil their requests
·        Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
·        Task prioritisation
·        Adhere to established processes
·        To assist the Service Delivery Manager with the production of weekly and monthly reporting such the MPLS circuits report. 
·        To assist the SDM and Admin team on an ad hoc basis as required
·        Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
·        Report on active deliveries, flagging issues with missed delivery dates or technical challenges.
·        Review documents and making sure they have been filled in correctly by customers
·        Keep your tickets (in provisioning and service desk) up to date with the most current status and due dates as well and help monitor service desk queues

Experience Required:

·        Good written and verbal communication skills
·        Strong attention to detail is essential
·        Excellent customer support skills
·        Previously worked in Telecommunications or IT
·        Experience managing conflicting priorities and multiple parallel projects preferable
·        Previous Admin experience in a Telecommunications or similar Service Delivery environment desirable
·        Previous experience managing layer 2 connections (MPLS Circuits) with vendors/customers desirable
·        Strong organisational skills and time management
·        Educated to a min of A Level standard
·        Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word
·        Experience with ServiceNow or another service desk preferable but not essential

Key Personal Attributes:
·        You can maintain high levels of professional behaviour even whilst working under pressure.
·        You are an excellent communicator, both written and verbal.
·        You can work to tight timescales under pressure, either alone or as a member of a larger team.
·        You are a responsible individual with a desire to take ownership of a problem and see it through to resolution.
·        You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success.
·        Enjoy working in a fast-paced ever-changing environment and can be flexible to changing situations
·        A natural interest to the telecoms and the technologies

Job Features

Job CategoryOffice Support

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