Service Delivery Administrator (Data Specialist)
£25K - £35k
Full time
London
Posted 12 months ago
Our client is a Global Telecommunications business with over 17 years’ worth of experience. They are trusted by millions daily to provide a secure and reliable voice to power their business communications.
Due to rapid growth, they are looking for a Service Delivery Administrator. This role offers a Hybrid opportunity, with the ability to travel to their London office when necessary.
| The responsibilities of this role include: · Administrative point of contact for customer orders (new numbers, porting/PSTN replacement, MPLS Circuit orders), cancellations and new enquiries · 50% of the time should be spent supporting MPLS circuit orders. These responsibilities include; ordering, cancelling and following up of layer 2 customer connections until installed then handing over to engineers for provisioning/configuration. Coordinating the provisioning of services with engineers. · Provide clear and prompt communication with clients at all times · Ensure that provisioning tasks are submitted and worked on correctly within the agreed SLAs · Owner of the MPLS circuit reporting and all activities related to the administration of layer 2 connections · Liaise with suppliers/vendors to ensure services are delivered on time to our customers. This includes requesting quotes, capturing relevant details and updating/writing documentation related to MPLS circuits · Liaise with customers and Acct Managers to ensure that we have the correct and complete information from them to fulfil their requests · Handle customer and third-party sensitive information in accordance with the company information classification and handling policy · Task prioritisation · Adhere to established processes · To assist the Service Delivery Manager with the production of weekly and monthly reporting such the MPLS circuits report. · To assist the SDM and Admin team on an ad hoc basis as required · Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales. · Report on active deliveries, flagging issues with missed delivery dates or technical challenges. · Review documents and making sure they have been filled in correctly by customers · Keep your tickets (in provisioning and service desk) up to date with the most current status and due dates as well and help monitor service desk queues Experience Required: · Good written and verbal communication skills · Strong attention to detail is essential · Excellent customer support skills · Previously worked in Telecommunications or IT · Experience managing conflicting priorities and multiple parallel projects preferable · Previous Admin experience in a Telecommunications or similar Service Delivery environment desirable · Previous experience managing layer 2 connections (MPLS Circuits) with vendors/customers desirable · Strong organisational skills and time management · Educated to a min of A Level standard · Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word · Experience with ServiceNow or another service desk preferable but not essential Key Personal Attributes: · You can maintain high levels of professional behaviour even whilst working under pressure. · You are an excellent communicator, both written and verbal. · You can work to tight timescales under pressure, either alone or as a member of a larger team. · You are a responsible individual with a desire to take ownership of a problem and see it through to resolution. · You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success. · Enjoy working in a fast-paced ever-changing environment and can be flexible to changing situations · A natural interest to the telecoms and the technologies |
Job Features
| Job Category | Office Support |