Our client is a Global Telecommunications business with over 16 years’ worth of experience. They are trusted by millions daily to provide a secure and reliable voice to power their business communications.

Due to rapid growth, they are looking for a Service Delivery Administrator. This role offers a Hybrid opportunity, with the ability to travel to their London office when necessary.

Job Purpose

You will be responsible for managing the administrative aspects of Service Delivery and coordinating service delivery activities to ensure customers’ services and/or cancellations orders are fulfilled timely & effectively.

Key Responsibilities

• Administrative point of contact for customer orders, cancellations and porting
• Ensure that provisioning tasks are escalated correctly within the agreed SLAs
• Liaise with suppliers/vendors to ensure services are delivered on time to our customers
• Liaise with customers and Acct Managers to ensure that we have the correct and complete information from them to fulfil their requests
• Handle customer and third-party sensitive information in accordance with the company information classification and handling policy
• Task prioritisation
• Adhere to established processes
• Provide clear and prompt communication with clients at all times
• To assist the Service Delivery Manager with the production of weekly and monthly reporting
• To assist the SDM and Admin team on an ad hoc basis as required
• Liaise with the Service Delivery Engineers to ensure that all work is completed with acceptable quality levels and to agreed timescales.
• Report on active deliveries, flagging issues with missed delivery dates or technical challenges.
• Review documents and making sure they have been filled in correctly
• Keep your tickets (in provisioning and service desk) up to date with the most current status and due dates as well and help monitor service desk queues

Skills & Experience Required

• Good written and verbal communication skills
• Attention to detail is essential
• Previously worked in Telecommunications or IT
• Good written and verbal communication skills
• Attention to detail is essential
• Previously worked in Telecommunications or IT
• Experience managing conflicting priorities and multiple parallel projects preferable
• Previous Admin experience in a Telecommunications or similar Service Delivery environment desirable
• Strong organisational skills and time management
• Educated to a min of A Level standard
• Confident computer used, fluent in office applications such as Outlook, Teams, Excel & MS Word
• Experience with ServiceNow or another service desk preferable but not essential7

Key Attributes

• You can maintain high levels of professional behaviour even whilst working under pressure.
• You are an excellent communicator, both written and verbal.
• You can work to tight timescales under pressure, either alone or as a member of a larger team.
• You are a responsible individual with a desire to take ownership of a problem and see it through to resolution.
• You are open minded and can take a step back and look at a problem rationally, but without blinkers, enabling you to find alternate routes to success.