We are working with an exciting Property Management company based in Borehamwood, and are seeking an ambitious Support Executive.

KEY RESPONSBILITIES:

The Support Executive will have responsibility for the day to day customer service routines associated with the developments our client manage, ensuring the highest quality of service is provided, commensurate with the requirements of any management contract, lease/s, service level of agreement or otherwise.

Customer Service: Front line support – answering phones, responding to emails, dealing with postal correspondence.

Contract Management: Support the developments contract management routines, utilising our clients systems to ensure the appropriate contracts are tendered, implemented and any arising actions recorded.

Risk Management: Supporting the developments risk management routine, utilising our clients systems to ensure the appropriate actions are uploaded in a timely manner and closed out to a full resolution.

Support Tickets / Customer Queries: Manage, allocate and respond to incoming customer and contractor correspondence from any communication channel in accordance with our clients brand and processes, this will include but is not limited to:

• Dealing with financial queries from customers and / or contractor.
• Reading and reviewing and completing legal documentation.
• Liaising with key stakeholders such as the client, outgoing agents, our clients new business team, client relationship team and our clients employees generally.
• Ensuring customers are promptly responded to in an informative, empathetic and diligent manner.
• Helping to enhance the customer experience of our client via the completion of customer query related tasks and management of customer correspondence.
• Updating of our clients databases and tracking systems accordingly to ensure an accurate audit trial is in place.
• Issuing of written communications via email or post.

Benefits:

• 22 days Holiday – not including the 8 BH’s
• Free Parking
• Health Cashback Plan for dental and eye care etc,
• Cycle to Work, Retail discounts
• Wellbeing Cashback plan
• Death in Service Insurance

If you feel that you are a suitable match, or would like to find out more. Feel free to apply online today!